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Continued
growth requires expansion
 To
accommodate the growth the company has experienced over
the past two years, Master Manuals moved from its 6,000
square foot Escondido home of the past six years to a newer,
18,000 square foot corporate headquarters in San Diego.
"It
is a symbol of the hard work and success of our company,"
said CEO Steve Fabry in his welcoming speech. "As we
expand the focus of the business, it is clear we needed
a new home that could channel our drive and energy."
The
building, located at 10967 Via Frontera
in the North County San Diego suburb of Rancho Bernardo,
houses MM's 65 employees and puts the entire operation from
data collection to Content Management to R&D to Archives
document processing to shipping & receiving under a
single roof.
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Strategies
for Document Retention
Part 2: Audits Ensure Your Documents are Complete
 It
is alarming how many important documents are not properly
dated, missing key signatures or pages, or contain a host
of other errors. By implementing a rigorous audit
procedure, builders not only make certain that the
relevant documents are available and accurately organized,
but they are properly filled out and executed.
But
it takes a level of expertise and a thorough understanding
of the building industry to ensure your content is complete,
accurate, and validated. Your audit must:
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Understand
which documents are relevant for compliance, legal liability
and corporate accountability |
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Identify missing documents |
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Ensure
key documents are signed, dated and recorded |
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Ensure
community/project consistency |
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Create
centralized file document process to make search and retrieval
easier |
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Perform
contract and certificate indexing |
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Provide
Homeowner’s Association expert review |
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Builders
need to focus on internal and external technology
In an industry predicated on brick and mortar, technology
has become the key driver of differentiation for many residential
home builders.
As
many builders look at technologies to bolster the value
of their newest homes, including the latest gadgets of convenience,
residential homebuilders must also advance their own infrastructure
to meet the growing demands of customer retention, risk
management and effectively maneuvering through the complexities
of running a 21st century corporation.
“A
tool like a website is obviously essential, but it is fundamentally
the paint on the house. It puts a certain shine on the product
but does not represent the foundation of the long-term relationship,
said Steve Fabry, CEO of Master Manuals, the San Diego-based
homeowner documentation and information solution provider
“What we’re talking about here is an integration
of technologies that bridge risk mitigation platforms with
the expansion of the customer lifecycle.”
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Community
Care Too
 As
builders understand the value of providing maintenance and
warranty documentation to their homeowners, many are now
realizing the growing need to provide a similar service
for the communities they build.
With
the housing market in a prolonged slump, the upkeep of a
community's common area offers builders several advantages:
1.
Maintaining/improving market value: Keeping
the medians green, or the community pool clean, or the masonry
in good shape not only beautifies the community but works
to maintain its value and your homeowners happy.
2.
Reduce risk: By providing the community
with a maintenance schedule that regularly requires inspections
of drainage flows, lighting, asphalt and fencing, builders
can deflect a great deal of risk that often results in CDL
or other warranty issues.
3.
Helps ensure compliance: Smart transference
of maintenance and warranty information to the Homeowner
Association keeps you compliant with the Right to Repair
laws in your state.
Learn
More
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Master
Manuals wishes to be good corporate citizens
and trustees of your time. This newsletter is for informational
purposes only. If you wish to be removed from our distribution
list, please
click here and put "Remove" in the
subject line. Your name will
be immediately removed and you will not receive any further
newsletters.
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MASTER
SPOTLIGHT
BIS
2007:
HOW TO BE A CHAMPION IN THE CHANGING MARKET
"The
future is already here, it's just not very evenly distributed,"
said Steve Fabry quoting best selling science-fiction writer
William Gibson at a BIS University education
seminar.
"Just as email revolutionized business communication
or CRM transformed the sales and service experience, technologies
that integrate both internal and external needs will have
a positive ripple effect throughout the enterprise."
Fabry addressed the necessity for builders to focus on the
gaps of their technology assets that reduce risk and expand
the customer lifecycle.
TAKE
OUR SURVEY:
BUILDER ATTITUDES ON TECHNOLOGY AND DOCUMENT
SECURITY
We
will be publishing the results of this survey in December.
We appreciate your participation in our anonymous
online survey. Click
here to take our 12-question survey.
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In the news...
 Master
Manuals was nominated for a Workplace Excellence
Award from the Society for Human Resource Management.
The
San Diego Fires...
 As
a company based in the hard-hit San Diego suburb Rancho
Bernardo, many of our employees were affected by the recent
wildfires. One in our Master Manuals family lost their home,
but thankfully his entire family escaped safely. We are
devastated for this loss and our prayers are with him and
his family. We are doing everything we can to help his personal
situation. However, we are asking all our customers, and
anyone else reading this newsletter to join us in making
a donation to the American Red Cross so
they can help all victims of this disaster. |
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Did
you get your copy of
Preventing a Culture of Leaking Profitability and Risk Exposure
Click
here to download
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