Climate-specific homeowner, HOA maintenance manuals now available coast to coast

Master Manuals recently announced the completion of the climate-appropriate, homeowner and homeowner association maintenance manuals for every state in the continental U.S.

This month Master Manuals unveiled versions of their manuals for states in the Northeast and Midwest. Prior to this release, the company already produced custom manuals that cover other areas of the country including California, Florida, Texas, Georgia, Arizona and Nevada.

READ MORE

How is our content created?

Service is as easy as 1-2-3

To ensure that our customer needs are immediately met, Master Manuals Customer Care Department created a dedicated phone extension that will reach a service rep during regular business hours.

Customers need only dial extension 123 to easily request additional manuals for existing contracts or order product for new communities, report shipping issues, review fulfillment needs and other production matters.

"Creating a faster, more direct connection for customers lets us respond to their needs more efficiently and effectively," said Production Director AJ Cataline.

The extension is staffed during standard business hours (8am-5pm PT). If a customer needs to leave a message on the extension, a service rep will return the call that business day. If the call comes after standard business hours, the customer will receive a call back on the next business day. The phone number is 760-746-4000 x123.

BACK TO TOP

And the survey says...

We truly believe our customers are our most important asset. As such, Master Manuals recently activated an online survey program that solicits opinions on the entire customer experience-from sales to delivery.

Designed to help Master Manuals continually improve both product and services, the survey is offered to customers once a year and/or 30 days after delivery of a new community's product.

If you are currently a Master Manuals customer, we invite you to take the 21 question survey and let us know how we're doing. If you are not yet a customer, we look forward to earning your business and proving that our customers matter!

TIP: Reduced risk profile can lead to reduced rates

The old adage in the building industry is not if you get sued, but when. As a result many builders pay significant premiums to insurance carriers to protect themselves. However, there are several brokers and carriers that will consider reducing their premiums if builders use a homeowner documentation solution that reduces exposure to risk.

Often, a reduced risk profile can lead to lower insurance rates because the builder takes preventative steps towards reducing exposure to CDL and other lawsuits. Master Manuals maintenance manuals and online archiving service are services large and smaller builders alike have used to negotiate more favorable rates.

In fact, one major insurance carrier validated that they take into consideration "the strength of overall project management, including Customer Service items such as manuals/archiving in pricing the wraps."

BACK TO TOP

Fabry reveals customer satisfaction best practices for builders

Master Manuals CEO Steve Fabry recently appeared on the Internet radio program CRM Talk Radio. During the 45 minute interview, Fabry outlines his 10-point philosophy for strengthening a builder’s customer service team.

LISTEN TO PART 1
LISTEN TO PART 2
LISTEN TO PART 3