Compendia Source Newsletter

Your quarterly newsletter from Compendia

................>.. Vol. III No 3 Summer 2008

In this issue:
	Compendia Invited to Speak at BIS '08
	Time for Our Annual Customer Satisfaction Survey
	Community Experience: Breathing Life into HOA docs
	Improving Your Customer Experience

Compendia Invited to Speak at BIS '08: "Implications of the Green Mega Trend"

Compendia's CEO Steve Fabry will lead a panel of experts addressing issues regarding the transformation of a builders' business to incorporate environmentally-responsible best practices at this year's Building Industry Show (BIS) in Long Beach, CA.

Fabry, joined by Brian Gitt, CEO/Executive Director of Build It Green, Mark Johnson, VP of Customer Care for leading green builder Gerding Edlen and Tim Corbett, President of SmartRisk will be featured at the annual conference on November 13, 2008 to present "Implications of the Green Mega-Trend and its Impact on Your Business."

"It's no longer a niche market. Environmentally-responsible building is the next paradigm shift that will define the industry," Fabry, the forum's moderator and co-presenter, said.

The program explores the effects of the rapid rise of the green residential and commercial markets and shares best practices that can position a builder for future success. The panel will guide builders and developers towards a clearer understanding of the opportunities and potential pitfalls of green building including certification, implementation, risk management and communication.

It's Time Again for Comendia's Annual Customer Satisfaction Survey

We truly believe our customers are our most important asset. As such, Compendia recently activated an online survey program that solicits opinions on the entire customer experience-from sales to delivery.

Designed to help Compendia continually improve both product and services, the survey is offered to customers once a year and/or 30 days after delivery of a new community's product.

If you are currently a Compendia customer, we invite you to take the 21 question survey and let us know how we're doing. You will soon receive an email with the access details. If you are not yet a customer, we look forward to earning your business and proving that our customers matter!

SEE HOW WE SCORED IN '07

Community Experience: Breathing Life into Your HOA Documents

Managing the day to day maintenance requirements of a community and keeping track of the voluminous amount of homeowner association related documentation just got easier.

Compendia announced the release of the online community document portal Community Experience. The web based content management system provides an easy and effective means to transfer important community information to HOA boards.

"It enhances the best practices of smart document transference and the ease and speed of accessing that information," said Compendia CEO Steve Fabry. "This is considerably more than a maintenance and warranty reference guide uploaded to the Internet. It's an indispensible, interactive tool that mitigates a builder's risk, strengthens clear communication and helps meet fiduciary responsibilities."

Each unique community, whether it is a master-planned association or a high rise condominium, is provided a unique web presence branded to that community. It not only contains the vital maintenance and warranty content adapted to the specific needs, climate and unique amenities of each community, but also serves a central repository for such key documentation as work logs, operating budgets, reports, links to manufacturers, service contracts, CC&Rs and service requests.

READ MORE AND SEE A BRIEF DEMO

Improving Your Customer Experience

To better meet our customer's needs in coordinating services, and maximizing an existing investment in our products, we have created an “Account Manager/Liaison” role. Nicole (Nikki) Keyes, a seasoned Compendia team member, is the direct contact for coordinating new services, training, and product questions. Nikki’s role also provides us customer feedback, as we continue
to evolve and align our services to our customer's needs.

Compendia wishes to be good corporate citizens and trustees of your time. This newsletter is for informational purposes only. If you wish to be removed from our distribution list, please click here and put "Remove" in the subject line. Your name will be immediately removed and you will not receive any further newsletters.

SOURCE SPOTLIGHT

48 HIGH RISE PROJECTS SINCE 2007

Over the past 18 months Compendia has provided dozens of successful content solutions to builders developing some of the most desireable addresses in the high-rise and mid-rise condominium sector.

Many developers, from coast to coast, realized that Compendia's considerable expertise in delivering relevant maintenance content and manufactured product warranty collection that meet the unique, complex and integrity-critical needs of multi-story/multi-tenant environment was key to achieving their goals. These key wins include risk mitigation, cost containment, customer satisfaction, brand promotion and and long term consistency.

View some of our high-rise customers

Compendia's CEO Steve Fabry appeared with James and Morris Carey on their popular, nationally syndicated home improvement show "On the House."

Broadcasting live at PCBC, the June 28th segment is now available as a podcast on the show's site: Listen Here

Compendia can save you 25% on your annual service call expenditure:
Call to find out how
800-990-0885

How we help:
		Reducing Risks
		Strengthening Satisfaction
		Gaining the Competitive Advantage
		Containing Costs/Increasing Revenue

Visit us for a free demo of our exciting new solutions at

Booth 751
November 13-14

Tell us what you think:
Email us your comments

Share this newsletter with a colleague:
Share

Compendia 10967 Via Frontera, San Diego, CA 92127 - 800-990-0885