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Over
the past couple months we know your phones
are ringing with a new customer service
request; to replace the maintenance and
warranty manuals. We know this because we're
getting these phone calls too! Many
of the callers are not the original owners
and did not receive
the homeowner manuals when the property
transferred ownership. Problem is, in most
cases, the 10-year warranty you and your
subcontractors must honor is still in effect.
In response, Compendia
has launched a new program to help you with
this issue: All you need to do is refer
these callers to us and we'll take care
of the rest!
Compendia's
Homeowner Referral provides you
with a convenient outlet to direct interested
homeowners to replace or reacquire a copy
of the original homeowner's manual (maintenance
and/or warranty information)
As
your trusted provider of the maintenance
and warranty manuals for your communities,
we take this service issue off your plate
and treat your homeowners as if they were
our own customers.
You pay nothing; All you need to
do if refer these calls to us and let us
resolve this issue for you.
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