Maintenance Information Management
A home contains hundreds of elements requiring consistent and proper care to ensure its long term value. Our wellspring of climate-appropriate, industry-vetted content is a broad resource of best practices for continuous maintenance. This documentation helps builders establish greater loyalty through improved customer satisfaction and communication.

Home Experience Online Maintenance Resource System
Master Manuals Homeowner Maintenance Guide
Manufactured Products Warranty Guide
Green Homeowner Maintenance Guide

DOCUMENT RETENTION & Online Archiving
Effective document management is more than simply storing key documents. It is about finding what you need when you need it. For builders who must keep track of thousands of documents for each project, a secure online archive is a powerful way to quickly and easily address the risks associated with CDL lawsuits and warranty claims and create a consistent records retention program.

Master Archives

COMMUNITY CARE
From landscaping and recreation areas to walkways and fencing, the proper upkeep of common areas appreciable contribute to the homeowner’s experience. By providing the Homeowner’s Association a blueprint of best practices for maintaining their community, you can facilitate the turnover to HOA Board control and guard against lawsuits.

Homeowners Association Maintenance Reference
High/Mid-Rise HOA Maintenance Reference
Community Experience Online HOA Resource System

HOMEOWNER LIFECYCLE COMMUNICATION
More than customer service or satisfaction programs, a builder’s single greatest post-sale asset is a consistent channel of communication. Using technology as a differentiator a builder can bridge risk mitigation platforms with customer satisfaction. This leads to the expansion of the customer lifecycle, retention, repeat buyers and referrals.

Home Experience Online Maintenance Resource System
Community Experience Online HOA Resource System